Delivery and Returns

Receiving Orders by Post
We aim to dispatch orders within 2 working days. We send to UK customers only by Royal Mail. We are unable to send to international customers. Customers should receive their items within 3 to 4 working days of their item being despatched.

Postage is Free to UK customers
If you pay with a PayPal account, your order will be sent to the same
delivery address linked to your PayPal account
- so please check it’s up-to-date before ordering.

Returning Items
We hope you love your item, but if you are unhappy with your order for any reason, we
will exchange or refund patterns, or equipment which are returned to us unopened, unused and in the same condition in which they were received, accompanied by proof of purchase. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement. If you would like to return your purchase for another reason, we are happy for you to do so within 14 days of purchase.

Unfortunately we are unable to offer returns on cut fabric, unless it is faulty.

To return a product, please download and fill in our Cancellation Form (Click Here) and post this to us along with the item(s) you wish to return in its original packaging. Postage costs both ways are non-refundable, unless the return is because of a product fault or error on our part. The address for returns is:

York School of Sewing
York Eco Business Centre
Amy Johnson Way
Clifton Moor
York
YO30 4AG

Refunds on products will be issued to the original method of payment once the returned items are received and within 14 days from the date of cancellation. It is advisable to obtain proof of postage when you return your item. Please note that we cannot be held responsible for items that are lost or damaged in transit.

Feedback and Complaints

We are always open to feedback that helps us to improve our business and customer
experience. If you have any suggestions, complaints or other feedback about our products or services, please address them via our Contact Page (click to open).


Scheduled Policy Review Date: 1 May 2019

 



 

 

0750 3510 733 York Eco Business Centre · Amy Johnson Way · Clifton Moor · York · North Yorkshire YO30 4AG ©York School of Sewing 2018